Hagi Lerman

Sr.DevOps Platform Engineering /RBC

https://www.rbc.com

04/2022 - Current

Royal Bank of Canada is a Canadian multinational financial service company and the largest bank in Canada by market capitalization. The bank service over 17 million clients and has more than 89,000 employees worldwide

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►Fixed automation for failed CDP DB replication.

►Improved Automation for the certificate renewal process using Ansible and ►Rundeck.Created and improved documentation for team processes

►Developed API calls for backup and restore operations (Cohesity) for integration with ServiceNow this allowed 158 Hadoop apps to have a backup.

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SysOps | SRE /LoyaltyOne

https://www.airmiles.ca/

https://www.loyalty.com/

05/2019 - 04/2022

AIR MILES is Canada's most recognized loyalty program with nearly 11 million active collector accounts, representing approximately two-thirds of all Canadian households

►Helping and supporting developers to deploy from lower environments to staging and production. environments.

►Helping and supporting developers to deploy from lower environments to staging and production. environments.
►Eliminate silos:
- Solve operation problems with engineering practice.
- Use the same tools for development and operation.
- Share responsibility for product success between developers and operation
- Document daily procedures. Organizing, writing, and reviewing Runbooks, playbooks documentation
►Responsible for service availability, latency, performance, and efficiency.
►Monitoring, emergency response, and capacity planning.
Monitoring tools CloudWatch, SignalFx APM, Splunk, Runscope, PagerDuty, and Testing: Blazemeter
► Implementing change management- (Request change> Impact Analysis> Approve/Deny, Implemented Change > Review.) - ServiceNow
► Automate everything:
- Identifed top sources of manual work
- Codify /Build Automation for deployment and reporting using Jenkins, Github, Python, Terraform, Docker


Work environment AWS services - EC2, S3, EBS, VPC, ELB, EFS, SNS, SES, RDS, IAM, Route 53, Lambda, ECS Autoscaling, Cloud Watch, Security Groups, CloudFormation, Elastic Container Service, SQS. GitHub, 1Password, Opswise, Databricks, Snowflake

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DevOps Engineer /Coin Change Financial

http://coinchange.ca

05/2019 - current

Coin Change Financial provides a range of services for people and companies to navigate the new digital asset economy. Includes a fast digital OTC desk, security token funding advisory services, and a market data division.

► Designing and Deploying CoinChange Infrastructure on AWS by following the 'Well-Architected' Framework:
[1] Operational Excellence - Run and monitor systems to provide Business Value
[2] Reliability - Recover from failure and mitigate disruptions- Working with multiple AZs, backup snapshots, and AMI images
[3] Security - Protect and monitor Systems: Defining Subnets, Security Groups, NNACL, RouteTables, IAM security roles, WAF
[4] Performance Efficiency - User computing resources efficiently, Monitoring
[5] Cost Optimization - Avoid or eliminated the unneeded expense- CloudWatch

► work environment: Gitlab, Nginx, RDS Aurora PostgreSQL, AWS EC2, AWS CloudFormation, Terraform, Cloudwatch, S3, Subnets, Security Groups, Python, Django, Datadog, WAF, Shield, Twilio integration, Docker, ECS + Fargate, Terraform

 

System Administrator /University of Toronto - ( contract )

 http://daniels.utoronto.com

01/2019 - 03/2019

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► Upgrade and configured enterprise-level equipment - 10GB fibre switches and routers 
► Troubleshoot wireless related issues with Rokus controller 
► Deployed fibre cables and implanted cable management, mapped AP’s 
► Installed and configured production Citrix Xen servers from barebone state to working VDI 
► Created documentation for the current infrastructure 
► Supported students and employees 

 

System Engineer & Predictive Data Interpreter /My Blue Umbrella

(contract)

https://www.mbu.ca

 

10/2017 - 03/2018

 

 ► Systems Engineer (Linux and Windows)
► Led proof of concept process for backup systems
► Deployed, configured, maintained, and automated backups for 100 + servers using Azure Backup Services and Asigra
► Deployed, configured, and managed PC's, Servers (Windows and Linux), Switches, and Routers using SolarWinds N-Able

IoT

► Led proof of concept for the Internet of Things in the verticals of hospitality & recreation, agriculture, transportation, and logistics
► Installed and configured sensors and wireless gateways
► Managed and troubleshot networking connectivity issues for edge devices using Cisco Jasper
► Designed and improvised creative deployment solutions

 

IT System Administrator/Cox Automotive (contract)

 http://coxautoinc.ca/

 

10/2016 - 09/2017

 

 ► Set up and maintained accounts within Active Directory
► Configured and deployed VOIP phones, workstations, laptops, and related hardware
► Addressed hardware and software related problems and questions
► Maintained up-to-date image and patches for desktops and laptops via WDS SCCM
► Troubleshoot remote connection issues
► Assisted with all IT-related projects
► Provided reporting of troubleshooting activities within the ticketing system
► Installed Hypervisor and configured virtual machines on production servers using (VMWare ESXi -6.5, vSphere)
► Diagnosed system hardware and software problems using advanced root-cause analysis
► Upgraded and expanded network systems and their components using Cisco collaboration switches and routers
► Kept up-to-date on new developments in computer and network vulnerabilities, data hiding, and encryption

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Technology Consultant/Staples.ca

 www.staples.ca

 

1/2016 - 10/2016

 

 ► PC Technician- hardware repair
► Performed follow up calls to solicit feedback on sales, promote additional products, and services where applicable
► Identified and communicated suggestions for improvements in all areas of business
► Developed and reinforce the selling culture, leverage customer relationships to drive      sales, and maintained high merchandising standards
► Increased team sale by 10% on a weekly basis

 

Independent System administrator + IT Consultant

Work as an independent System administrator for several clients including the IT consulting company East Coast IT Solutions (http://www.eastcoastitsolutions.com), and the restaurant chain Tov Li (http://www.tov-li.com).

 

2016 - 2017

 

 ► Worked as an independent system administrator for several clients including the IT consulting company East Coast IT Solutions (http://www.eastcoastitsolutions.com) and the restaurant chain Tov Li (http://www.tov-li.com)

 ► Configured  server maintenance and backups

 ► Remote sites management  

 ► Supported point of sale (POS) systems

 ► Supported and maintained security cameras

 ► Experience with sharing knowledge of procedures to train staff and clients

 Work Environments: Win Server 2k8 R2

 

System Administrator Windows/Linux /Seetech.

 http://www.seetech.co.il/

 

1/2015 - 6/2015

 

 ► Administrated and supported 700 user clients using windows server 2008 R2 and 2012 R2- Active Directory, OU GPO, Exchange, Office 365
► Deployed and installed infrastructure for servers: building racks, installing patch panels, and applying cable management solutions
► Remotely managed and administrated sites using RDP, TeamViewer, Showmypc, VNC, FortiClient VPN, Checkpoint VPN
► Deployed and applied backups to servers and machines using Shadow Copies and 3rd party software backup solutions: Symantec Backup. Exec, Acronis Backup, Replication, Ctera Server backup, Cetra EndPoint, QNAP, IBM NAS
► Applied images via Windows Deployment Services, Norton Ghost, Clonezilla, Acronis Universal
► Managed and administrated virtual server environments using ESXi, VSphere, Hyper V, VMWare
► Defined security requirements for computer systems, including mainframe, workstations, and personal computers
► Completed remote repairs involving software solutions and hardware repairs

 

IT Technician and Support Professional /Shiran Communications Ltd

 www.shirannet.co.il

 

2012 - 2014

 

 ► Responsible for managing all networks and computers for Givat Shemuel Municipality School System covering over 800 computers and thousands of users. 
► Site Manager for several additional customers using multiple network configurations and technologies.
► Special project Deploying and installing infrastructure LAN: CAT 6, 7 RJ-45, RJ-59, Patch panel’s, switches, AP, Security cameras.
► Work environments: Win 7, 8, 8.1, 2008 R2/2012 R2: exchange, AD, Acronis, Clonezilla, Ctera

 

IT Help Desk Manager/Anyoption (Binary options)

www.anyoption.com

 

2011 - 2012

 

 ► Managed and maintained computers and solved technical problems
► Responsible for hardware purchasing using knowledge and experience of business procurement
► Established a catalogue-aiding infrastructure that assists in managing licensing and passwords
► Managed and maintained blog infrastructure built on WordPress for the purpose of SEO

 

Technical Support/Technician. Roseman Engineering Ltd.

(Monitoring and software solutions to gas stations and vehicle fleets)

http://www.roseman.co.il/

 

2010 - 2011

 

 ► Configured and installed RFC 2500 /2500 a mobile gas pump controller for remote operations
► Monitored and solved problems related to fuel controller systems
► Installed and Configured POS (Point Of Sale) in gas stations
► Installed and configured servers on remote site locations 
► Provided support for software and hardware issues including wireless fuel systems and vehicle feet controller 
► Worked with various remote-access programs such as Teamviewer, VNC, NetOp, RDP, LogMeIn

 

Technical Support. 012 Smile Communication Ltd. 

(Leading international communication company)

http://www.012.net.

 

2008 - 2009

 

 ► Supported and configured VPN dialers, routers, VOIP phone, Email clients 
► Provided support to international customers 
► Work environments: Windows XP/Vista/Mac OS, CRM, Windows NT